Returns & refunds

Requesting a return

For an order that has been marked delivered, sign in, open the order in My orders and submit a return request for the relevant item. Choose the reason and provide clear details so the team can review it.

Review and assessment

Return requests are reviewed against the order, the reason supplied and the condition of the item. The team may ask for additional information or evidence before making a decision. Keep the product, packaging and included accessories available while a request is being reviewed.

Refunds

A return request is not the same as a completed refund. Where a refund is approved, the refund is processed through the applicable payment or wallet workflow. A provider-processed refund is only marked complete after confirmation is received and reconciled.

Before you submit

• Use the order number linked to the purchase.
• Identify the item and explain the issue accurately.
• Include relevant photos or evidence when support asks for them.

Ollete's return eligibility windows and item-specific exclusions should be confirmed in the order terms before launch; this page does not promise an unconfigured return period or refund time.

For help, contact customer support.