Ollete · Help & information
Contact Ollete
Clear information for customers, dropshippers and official wholesale partners.
How to reach our team
The fastest way to get help with an existing order, payment, store application or account is through an Ollete support ticket.
- Open customer support or sign in to your account.
- Choose a clear subject and explain what happened.
- Add your order number or transaction reference where applicable.
- Keep the conversation in your support ticket so updates stay together.
What we can help with
- Orders, delivery and collection
- Payments, wallet entries and transaction references
- Returns, refunds and disputes
- Customer accounts and wishlists
- Dropshipper and official wholesale applications
For security, never send your password, one-time passcode, full card details or banking PIN in a support message.